Simply visit Get A Quote to book a cleaning and as you provide information about your house and schedule, your quote will dynamically adjust.

Simply visit Get A Quote and follow the prompts.

You’re only charged based on the minimum amount of time you are booked. You are only charged for additional hour if it takes longer than the booked time.

Absolutely not! We wouldn’t want pushy salespeople coming to our house so we would never do that to you. You can get a quote and book your cleaning online. It takes about one minute.

Yes, all necessary cleaning supplies are included based on the scheduled cleaning service so you do not have to worry about them.

Once booking is confirmed. Our office sends you details of Cleaner. Office will always communicate and ensure communication is there with cleaner.

Please get in touch with us right away and we’ll make arrangements to rectify the situation. We have a satisfaction guarantee that we stand by.

It’s completely up to you. If you’re not going to be home, make sure you let us know how to access your house by putting that information in the email.

Yes, most of the time. However, we allow a one-hour window due to traffic and weather circumstances. In scenarios where your cleaner will be late, you will be contacted to let you know the ETA.

Yes, the minimum job length you can book is 3.5 hours.

You are not fully charged until after the cleaning has been completed. However, we do require 50% deposit at the time of confirmation.

Morning jobs will typically be scheduled to start at around 8 or 9 am, afternoon jobs will typically be scheduled to start around noon or 1pm and evening jobs will typically be scheduled to start around 5 pm.

Absolutely. You can change your schedule, however you need to inform us 24 hours in advance to ensure we can accommodate the request.

No worries. Just reach out to us at office@east2westcleaning.com and we will take care of the rest for you. Please note that cancellations within 24 hours of a scheduled cleaning may result in a 50% of  total scheduled service cost.

If we dispatch a cleaner and they’re unable to access your home, we’ll do our best to get a hold of you to find a solution. However, there is a “lockout penalty” of 2 hours of your quoted rate that will be charged if we cannot get a hold of you and gain access to your home.

Most definitely. You can add requests to your schedule via the notes or simply send us an email. Please ensure that if you are adding tasks such as cleaning interior of fridge or interior of stove that you add additional time to your quote.
Some of the common extra tasks are:
– Clean interior of fridge
– Clean interior of oven
– Clean interior of cabinets
– Clean interior windows
– Spot clean walls
Each task will increase the amount of time allotted to cleaning your house.

Yes, all necessary cleaning supplies are included based on the requested cleaning service so you do not have to worry about them.

We offer a range of services from weekly cleaning to one-time cleaning to move-in and move-out cleaning. You can see the different services by visiting our “Services” pages on our website.

Yes, please keep in mind that in general, we are residential cleaning service. We will not clean bodily fluids, pet droppings, black mould, pest infestations, hoarding scenarios, and other matters that otherwise wouldn’t be a part of a regular house cleaning. Please also note that all service is limited to the interior of your home.

We currently accept e transfers, bank drafts and cheques.

We unfortunately do not accept cash as payment.

We try to pair you with the same cleaner for all your cleanings but can’t guarantee it because of scheduling conflicts or other unforeseen factors.

If you’re on a recurring schedule, we’ll always try to send you the same cleaner.

Yes, you can. Kindly reach out to us at office@east2westcleaning.com

Absolutely. The cleaners go through a screening process that includes a police background check, reference checks and in-person interviews. We also require significant experience in residential house cleaning to work with us.

Yes, we absolutely can complete that task. But there’s a couple caveats. Interior oven cleaning isn’t included in the system’s suggested appointment timing, so please increase your appointment timing and request this item from the notes section of your appointment booking.

Additionally, we ask that If your oven has a self-cleaning feature, we also suggest you run this prior to your appointment as many take upwards of two hours to complete.

Laundry is not part of our standard cleaning and as such, is not included in the timing estimate. However, if you would like laundry done during your visit, please request it in the job notes and ensure you increase the timing of your visit to accommodate for the extra task.

Also, please note that if you opt to have your laundry done, you assume all responsibility for any damaged clothing articles that may occur in the course of the laundry process. East2West Cleaning services does not cover the cost of faded, shrunken, discoloured, or otherwise damaged articles of clothing.

Currently we only serve in Ottawa and Gatineau region.

Yes, we do have a satisfaction guarantee. If there’s any part of your cleaning that you aren’t satisfied with, we’ll send someone back to fix the deficiencies at no cost to you as long as you let us know within 24 hours of your appointment completion.

Please note: the guarantee does not apply to move-in/out cleanings, appointments where the timing has been lowered beneath the suggested time, or landlord/tenant scenarios.

At the end of each cleaning, you’ll receive an email with your receipt. You can pay tips directly to your cleaner via cash.

If anything in your home is damaged during a cleaning, get in touch with us immediately by phone or email and we’ll make it right. East2West Cleaning services has an extensive insurance package that covers you, your home and its contents at up to $4 million per occurrence.

You’ll have the option to do this after every cleaning appointment via a link on your receipt. You don’t have to fill-out the review but we really do appreciate any and all feedback.

Yes, we do clean small office and commercial spaces. Kindly get in touch with us at office@east2westcleaning.com for commercial quotations.

That’s great! We love pets. We’ll be sure to match you with a cleaner that does too. Feel free to leave your pet’s name in the appointment notes so your cleaner knows how to address them.